Refund policy

 

Return and Refund Terms & Conditions

1. Return Policy

1.1. Items purchased from our online store can be returned within 30 calendar days from the date of receipt.

1.2. To be eligible for a return, products must be in their original condition: unworn, unwashed, and with all original tags intact.

1.3. The customer is responsible for return shipping costs unless the product arrives damaged or defective.

2. Refunds

2.1. First-time customers: To receive a full refund, the purchase must be the customer’s first order from our store.

2.2. Refunds will be processed using the same payment method as the original purchase and credited to the same card used for the transaction.

2.3. Processing times may vary depending on the bank's policies but generally take between 5 to 10 business days.

3. Return Procedure

3.1. To initiate a return, please contact our customer service team at [email/phone number].

3.2. Include your order number and the reason for the return in your email.

3.3. Once your request is received, we will provide instructions on how to return the item.

4. Return Exceptions

4.1. Returns will not be accepted for products that have been worn, washed, altered, or are missing their original tags.

4.2. Items purchased on sale or with special discounts are non-refundable unless they arrive defective.

5. Defective or Incorrect Items

5.1. If you receive a defective or incorrect item, please contact our customer service within 7 days of receipt for return or exchange instructions.

5.2. In these cases, return shipping costs will be covered by our store.